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    Premium Software Support - $99

    Keep your Windows and Office software running smoothly with one-on-one support when you need it. Our friendly and knowledgeable support experts know Microsoft software better than anyone, and we have different options available based on your Windows and Office software support needs.

    Get support on an unlimited personal devices, via chat. You don’t even need to leave home to get your questions answered. jCentricity puts you in touch with support experts wherever you are.

    Get expert help for Microsoft Windows and Office—wherever you are.

    • -Complete PC diagnosis to get to the root cause of your issue
    • -Microsoft's premier support option for Windows and Office suites and applications
    • -Your jCentricity Tech will work with you one-on-one to make sure your software issues are resolved
    • -Stay comfortable in your home or office while your Answer Tech works on your computer remote

    A jCentricity Tech will find and eliminate detected viruses and malware from your PC, and tailor your PC's settings to help make it more secure.

    • -Comprehensive diagnosis to help track down viruses, malware, and spyware
    • -Elimination of detected threats to keep your files safer
    • -We'll install Microsoft Security Essentials if you don't have virus removal software
    • -Tailored security settings to help block future threats
    • -Security tips to keep your PC safer from future attacks
    • -If your PC gets re-infected within 30 days of your service, just come back. Any jCentricity Tech will help you, no charge.

    A jCentricity Tech will boost your PC's performance—and make sure you have critical Windows updates—with a custom Advanced PC Tune-Up optimized for the way you use your computer.

    • -Customized PC updates boost your PC's performance by updating critical programs and removing things you don't need
    • -Tailored Internet settings improvements
    • -Unwanted browser add-ons are eliminated for a more responsive and streamlined experience
    • -Virus scan helps protect your security—if we detect a virus or malware, we can remove it for you
    • -We provide expert tips to help keep your PC going strong

    Premium Software Support is provided remotely over the Internet by jCentricity-trained Techs. They're available online to provide your service 9am to 12am EST throughout the US, whenever it works best for you.

    You'll need to allow the Answer Tech to connect remotely to your computer. We highly recommend you back up your computer before getting your service.

    PC Requirements

    • -OS: Windows 10
    • -CPU: 1 GHz or faster.
    • -RAM: 1 GB 32-bit / 2 GB 64-bit.
    • -HDD: 16 GB 32-bit OS / 20 GB 64-bit OS of storage space.
    • -GPU: Any dedicated/dedicated GPU with WDDM 1.0 driver.
    • -Screen Resolution: 800 x 600.
    • -Network: Broadband Internet connection.